Refund policy

Digital Products – Limited Refund Policy

CPS Safety specializes in digital training materials, SCORM packages, and safety program templates delivered instantly upon purchase. Due to the nature of digital products, all sales are generally final once access has been granted or download links have been provided. However, if you experience a technical issue with any of our products that our support team is unable to resolve, you are entitled to a full 100% refund.

Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a full refund within 15 days of your purchase date. Contact us using our contact form and include your order number and reason for dissatisfaction.

SCORM Technical Issue Guarantee

If you experience a technical issue with a SCORM package — such as file corruption, LMS incompatibility, or a delivery failure — and our support team is unable to resolve it, we will issue a full 100% refund, regardless of when the issue is reported. We stand behind the technical quality of every SCORM package we sell.

Technical Support

If you experience technical difficulties accessing your purchased materials, please contact us immediately using our contact form and include your phone number for faster assistance. We will work with you to resolve the issue or provide replacement files at no additional charge. If the issue cannot be resolved, a full refund will be issued.

Before You Purchase

To ensure our products meet your needs, we recommend:

  • Reviewing detailed product descriptions and the "What's Included" section
  • Downloading and testing the free SCORM demo in your LMS before purchasing
  • Checking SCORM 1.2 / SCORM 2004 compatibility requirements for your LMS
  • Contacting our team with any questions about product features or suitability

Limited Refund Exceptions

Refunds are issued in the following circumstances:

  • Dissatisfaction with the product (must be requested within 15 days of purchase)
  • Duplicate purchases made in error (must be reported within 24 hours)
  • Technical issue with a SCORM package that cannot be resolved by our support team — eligible for a full 100% refund

Questions?

Please use our contact form and include your phone number so we can assist you promptly.